1.0 Commercial Equipment Sales
1.1 Nature of Transactions:
All transactions facilitated through this website are strictly Business-to-Business (B2B). These transactions do not fall under the Consumer Rights Act 2015; therefore, consumer contract regulations, including Distance Selling Regulations, do not apply.
1.2 Liability:
Pizza Solutions disclaims liability for any losses arising from the use of our website, products, or services. Users are advised to ensure that the products purchased meet their business requirements and comply with applicable laws.
1.3 Product Specifications:
Specifications of goods are subject to change without prior notice to continuously improve quality and performance.
1.4 Installation and Use:
Larger commercial machines are sold without a plug and must be installed by a certified professional. Specifications regarding power requirements are detailed on the machine’s data plate and in the product description on our website. It is essential to check the direction of rotation, indicated by the red arrow, and ensure the machine is commissioned by a qualified professional.
2.0 Return & Refund Policy
2.1 B2B Sales:
All transactions on this site are business-to-business (B2B). Consequently, the Consumer Rights Act 2015 and related consumer contract regulations do not apply.
2.2 Product Type:
We specialise in supplying commercial equipment intended for professional use.
3.0 Return & Refund Process
3.1 Authorisation Required:
Please do not return anything until a return has been authorised by us. Instructions will be provided.
3.2 Damaged Goods:
Contact us within 48 hours of delivery to report damaged goods. We will require photos of the damaged packaging and goods.
3.3 Change of Mind:
Goods must be returned to us unopened and in 100% original packaging. A 30% restocking fee will apply.
3.4 Faulty Goods:
Return faulty goods to us, and we will arrange for a replacement or repair.
3.5 Initiating Returns:
To initiate a return for any reason, contact us at [email protected]. Follow-up instructions will be provided for the return process.
3.6 Refunds:
Refunds will be processed upon receipt and inspection of the returned goods. Partial refunds may be issued if items are damaged or parts are missing.
3.7 Return Charges:
Shipping costs for returning damaged or faulty items will be covered by Pizza Solutions. In cases of change-of-mind returns or clearance items, shipping costs must be covered by the customer.
4.0 Lost/Delayed Items
4.1 Policy on Lost Items:
Items are considered lost after 30 days in the UK and 60 days in Ireland.
5.0 Warranties
5.1 Coverage:
Our products include a 12-month comprehensive warranty covering parts and labour for UK mainland. For overseas sales, resales and Scottish Highlands, the warranty is limited to parts only.
5.2 Warranty Claims:
We reserve the right to repair, replace, or refund items under warranty. Labour costs for items sold internationally or through resellers are the responsibility of the reseller/importer.
5.3 Warranty Exclusions:
The warranty does not cover drive belts, speed controls, or motors, as these can be subjected to misuse. Incorrect installation or misuse of the product voids the warranty. Commercial lines may receive on-site repairs subject to engineer availability; non-commercial lines must be returned to our facility for repairs. The warranty is void if goods are opened and worked upon by anyone other than Pizza Solutions or Pizza Solutions Sub-Contractors.
5.4 Limitations of Warranty:
If a warranty claim is made and a repair or replacement is authorised, the product must be made available for collection, return, or repair within 7 days. Continued use of the product after reporting a fault may result in further damage, which may not be covered under the warranty.
5.5 Installation:
All goods must be installed, tested, and commissioned by a qualified engineer. The installation process must adhere to all applicable UK regulations and standards, as well as the manufacturer’s specifications and guidelines. Any failure to comply with these requirements may void the warranty.
6.0 Seconds, Open Box & Ex Demo Equipment
6.1 Seconds
Second-hand clearance items are not covered under any warranty. Items may show cosmetic marks and signs of wear.
6.2 Open Box
Open Box goods are not covered by warranty but may be returned within 14 days for a full refund. Buyer pays return shipping.
6.3 Ex Demo
Ex Demo Goods are covered by our usual 12 month parts and labour warranty as detailed above.
7.0 Packaging – Returns, Warranty Returns, Servicing & Repairs
7.1 Packaging Requirements:
Pizza Solutions is not responsible for returned goods being damaged during transit. Customers are advised to take out relevant insurance. Returned goods must be crated or boxed and secured to a pallet so they are stackable and movable with a pallet truck. Any charges for unstackable pallets or unsuitable packaging will be passed on to the customer. Weights and sizes must be provided. Any charges for incorrect weights or sizes will be chargeable to the customer.
8.0 Catering Equipment Service and Repair
8.1 Service Area:
We can organise servicing and repairs for catering equipment across most of the UK. Equipment from areas outside our service coverage may need to be shipped to our engineers for repairs.
8.2 Quotation and Agreement:
A quote will be provided outlining potential charges. You must accept our terms and conditions, complete the purchase, and provide the work location in the ‘shipping’ section before service can be scheduled. Your details will be passed on to our engineers to arrange a convenient appointment.
8.3 Appointments
All appointment dates and times provided are approximate and subject to change. While we strive to attend on the specified day and time, unforeseen circumstances such as traffic, repair complexity, engineer availability, or breakdowns may cause delays or rescheduling. We will always make our best efforts to reach you as soon as possible and appreciate your understanding.
8.4 Initial Visit and Diagnosis:
The initial visit is for diagnosing the problem. While we strive to repair equipment on the first visit, additional visits may be necessary to install further parts or complete repairs. Please note that while most issues are resolved quickly, some subtle faults may require further investigation over multiple visits. In some cases, the problem may need to develop further before it can be fully diagnosed and repaired.
8.5 Preparation for Visit:
We recommend sending detailed videos of the issue via email or WhatsApp before the engineer’s visit. This enables us to bring necessary parts and increases the chance of completing repairs during the first visit. However, any preliminary diagnosis via WhatsApp or email may still require an additional visit, which will be chargeable.
8.6 Billing and Payments:
All services, including diagnosis, repairs, and return visits, will be billed as per the agreed quote. Customers are responsible for paying for all services and parts used, including shipping costs where applicable. Non-payment may result in additional charges and service delays.
8.7 Limitations of Liability:
While we aim to provide efficient service, we cannot guarantee that all repairs will be completed in the initial visit. Some faults may require further investigation or may need to develop further before they can be fully diagnosed and repaired. Our liability is limited to the cost of the services provided, and we are not responsible for any additional costs or losses due to equipment downtime.
8.8 Customer Responsibilities:
Customers are responsible for providing accurate information about the equipment and the issue. Failure to do so may result in delays and additional charges.
8.9 Cancellation and Rescheduling:
Cancellations or rescheduling of appointments must be communicated at least 24 hours in advance. Late cancellations or rescheduling may incur additional charges.
8.10 Warranty and Service Guarantee:
Repairs are covered by a limited warranty period specified in the quote. This warranty covers defects in workmanship and materials used during the repair. It does not cover new issues unrelated to the original repair.